Child Safety Standards

These are the child safety standards for the Astral Metaverse (AMV) app, published by Astral Metaphysic Pte. Ltd. (UEN 201825004N), Singapore. They apply to everything on AMV: profiles, private chats, channels, Blog posts, comments, photos, videos and voice messages.

Zero tolerance

AMV does not allow child sexual abuse and exploitation (CSAE) of any kind. This includes:

• child sexual abuse material (CSAM): any image, video, drawing, text or other content that shows or describes a child in a sexual way, whether real, edited or computer-generated;
• grooming: an adult building contact with a child, or trying to, for sexual purposes;
• sexualising children in any way, including comments, jokes, role-play or links to such content;
• sextortion, trafficking, or offering, asking for or sharing any of the above;
• using AMV to arrange contact with a child for any of these purposes.

A child means anyone under 18.

AMV is for adults only

AMV is for people aged 18 and over. Everyone must give their date of birth and confirm they are 18 or older when they sign up. If we learn that an account belongs to someone under 18, we close it.

How to report

• In the app: on any profile, message, channel, post or comment, tap Report and choose "A child may be at risk". Reports in this category go to the top of our moderators' queue. The person you report is never told who reported them.
• By email: support@amv-social.com. Please include the AMV username and what you saw. Don't attach or forward the material itself.
• If a child is in immediate danger, call the police on 999 (Singapore) or your local emergency number first.

What we do

• Our moderators review every child safety report as soon as it is seen.
• When we find CSAE or CSAM, we remove the content so it is no longer shown or served, and suspend the account at once.
• We keep the evidence securely (a copy taken when the report was made) and give it only to the authorities.
• We report it to the Singapore Police Force, and to other relevant authorities where the law requires or allows, and we cooperate with their investigations.
• Accounts suspended for CSAE stay suspended permanently.
• Every moderation decision is recorded and can't be changed afterwards.

One-to-one chats on AMV are end-to-end encrypted, so we can't read them unless someone in the chat reports a message. When you report a private message, you share that one message with our moderators so we can act on it.

Laws

We comply with the child safety laws that apply to us, including Singapore law, and we cooperate with law enforcement on child safety matters.

Child safety contact

Astral Metaphysic Pte. Ltd. has a designated child safety contact who can speak to our CSAM prevention practices and compliance. Reach them at support@amv-social.com.

Last updated: 1 November 2026.